At Jane Bags, we strive to ensure you are completely satisfied with your purchase. With a 99% customer satisfaction rate, we are proud of the quality and elegance of our products. However, if for any reason you are not fully satisfied, we are happy to assist you with the return process.
🛍️ Return Eligibility
To initiate a return, please contact us within:
- 30 days of delivery for returns without issue
- 7 days of delivery for Dead on Arrival (DOA) or defective items
For returns, email us at [email protected] with your order number and the reason for your return. Our team will guide you through the process.
✅ Conditions for Return
- Items must be unused, in original condition, and with all original packaging
- Proof of purchase (order confirmation) is required
- Personalized or clearance items are final sale and cannot be returned
💳 Refunds & Restocking Fee
- A 10% restocking fee will apply to all approved returns, except in cases where the item is defective or damaged.
- After inspection, we will issue a refund to your original payment method for the product price, minus the restocking fee.
- Refunds will be processed within 5-7 business days once we receive and approve the return.
📦 Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
- We recommend using a trackable return service to ensure the item reaches us safely.
We want you to love your purchase, but if something isn’t right, we will make it easy for you to return your item.
Have more questions? Contact us at [email protected] and we’ll be happy to help.