Welcome to our FAQ page! We’ve gathered some of the most common questions from our customers to help make your shopping experience smooth and easy. If you don’t find the answer you’re looking for, feel free to contact us at [email protected].
1. How do I place an order?
Simply browse our collection of luxury handbags, watches, shoes, wallets, and accessories, and select the items you’d like to purchase. Click “Add to Cart,” and when you’re ready, click “Checkout.” Follow the prompts to provide your shipping information and payment details to complete the order.
2. What payment methods do you accept?
We accept PayPal, which can process payments from any major credit or debit card, including Visa, MasterCard, American Express, and Discover. Additionally, you can use your PayPal balance or a linked bank account.
3. Is it safe to use my credit card on your website?
Yes! We use secure payment gateways like PayPal, which employs the latest encryption technologies to keep your payment information safe. You can shop with confidence knowing that your data is protected.
4. Do you offer worldwide shipping?
Yes, we offer free worldwide shipping! We ship via trusted carriers like FedEx, UPS, and USPS. Shipping times vary by location:
- USA: 3 to 7 business days
- UK & EU: 7 to 14 business days
- Other Countries: 10 to 20 business days depending on the destination
5. What is your processing time?
Orders are processed within 2 to 4 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information.
6. How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. Simply follow the link to track your order on the carrier’s website.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. Once your order has been processed and shipped, it cannot be modified or canceled. However, you can still return the item within 30 days as per our Returns & Refund Policy.
8. Do you accept returns or exchanges?
Yes, we accept returns within 30 days of delivery, and we offer refunds for products in unused condition with original packaging. A 10% restocking fee will apply for most returns. Please review our Returns & Refund Policy for more detailed information.
For Dead on Arrival (DOA) items, you must contact us within 7 days for a full refund or exchange.
9. What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange for a return or exchange at no additional cost. Please refer to our Returns & Refund Policy for more details.
10. Can I use a discount code or gift card?
Yes! If you have a discount code or gift card, you can apply it at checkout. Simply enter the code in the designated box before completing your payment. If you have trouble applying the code, feel free to reach out to our customer service team.
11. How do I contact customer service?
You can reach us via email at [email protected] for any inquiries. Our customer service team is happy to assist you with any questions regarding orders, returns, or general inquiries.
12. How do I stay updated on new products and promotions?
To stay in the loop about new arrivals, exclusive offers, and promotions, you can subscribe to our newsletter at the bottom of our website. We’ll send occasional emails with updates on the latest trends and special discounts.
13. Do you offer gift wrapping or custom packaging?
Currently, we do not offer gift wrapping or custom packaging. However, our products are carefully packaged to ensure they arrive in perfect condition, and we take pride in the presentation of each item.
We hope these answers help! If you have any further questions, don’t hesitate to reach out to us at [email protected]. We’re here to assist you every step of the way.